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Questions and Answers for Psychologists
I am a Psychologist interested in becoming an Assure Programs Service Provider…
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| Q: What are the benefits of becoming an Assure Programs EAP provider? |
| A:
As an Assure Programs provider, you will have access to numerous resources, be working within a professional yet friendly team environment, and have the collegiate support of our Director of Programs. At Assure Programs we promote a company-wide focus on work-life balance and we enjoy positive organisational culture.
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| Q: What can I expect from EAP clients? |
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EAP clients are predominantly short-term clients who present with both work-related and personal issues. |
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| Q: How does Assure Programs manage the dual client relationship between individuals and employers? |
| A:
One of the fundamental principles on which Assure Programs operates is that our EAP services do not adopt an advocacy role for either the organisation or the individual client. Acknowledging the client's perceptions of their experiences does not necessitate accepting them as the full picture. By maintaining this neutrality, Assure Programs can play a mediating role in situations involving conflict, thereby optimising the chance of facilitating a solution acceptable to all parties involved.
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| Q: What supporting resources do you make available to your provider network? |
A:
As an Assure Programs provider you will have access to a wide range of additional resources to assist you in achieving a best-practice counselling service. Our website contains a wide range of documents dealing with a variety of issues that can add value to your consultations. You are able to pass any relevant documents onto your clients.
You also have available support from and liaison with Assure Programs Director EAP Services and Director Programs & Psychological Services. You are able to contact both Directors at our head office and discuss any issues or particular cases with them.
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| Q: What qualifications do I need to become a provider for Assure Programs? |
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Assure Programs requires that all of our psychologists have a minimum of five years of counselling experience, in addition to post-graduate qualifications. It is essential that our psychologists be fully registered as a psychologist in their state. Additionally, you must be eligible for full membership of the Australian Psychological Society (APS).
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| Q: Must I have indemnity insurance and if so, do you require proof that my coverage is current? |
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In order to become an Assure Programs provider, you will need to have current Professional Indemnity Insurance, and we will need a copy of this document.
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| Q: Besides professional competence, what other qualities are important for a provider? |
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It is essential that Assure Programs psychologists not only have a high level of counselling experience, but also have excellent interpersonal skills and a strong client focus. At Assure Programs we have a passionate and values-driven team who pride ourselves on providing best-practice psychological services. We expect our providers to have the same motivation and enthusiasm for delivering exceptional service with high professional standards.
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| Q: How will being an EAP provider affect my private practice? |
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Your private practice will operate separately from your EAP work and Assure Programs does not have any jurisdiction over this area. However, EAP may benefit your private practice when clients have used their entitlement but wish to continue seeing you privately.
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| Q: Am I guaranteed of a lot of work if I my application is accepted? |
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Assure Programs is continually growing and expanding our client base, and is, therefore, always looking to expand our provider network. The number of EAP clients that you see can differ, but in our experience, will remain consistent. The amount of work that you receive will depend on your location and your own available appointments.
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| Q: Must I disclose other EAP contract servicing arrangements to Assure Programs? |
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You are not obliged to disclose any details of contracts that you may have with other EAP providers.
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| Q: Is there a standard provider agreement or is each one negotiated separately? |
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In most cases, providers have a standard working agreement with Assure Programs. There may be specific details of the agreement that may differ depending on your location, specialities or background.
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| Q: Do you have a method for assessing provider performance and client satisfaction? |
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Assure Programs is dedicated to improving on and enhancing the quality of our services. We provide clients with feedback forms, allowing them to rate the service they received and the quality of our execution – from the ease of making an appointment, to the effectiveness of their sessions. This allows Assure Programs to monitor our performance and to ensure that the service we provide is of the highest quality.
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| Q: I believe I am qualified to become an Assure Programs provider. How do I apply? |
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To become an Assure Programs provider, you can email your Curriculum Vitae, including your areas of specialities, to info@assureprograms.com.au. We also require a copy of your Indemnity Insurance before proceeding with the application. After our Director Programs & Psychology Services reviews your CV, a telephone interview will occur.
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| Q: Do you have full-time providers and if so, can I be one of them? |
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We do have full-time psychologists based in our four Brisbane offices – Brisbane City, Cleveland, Chermside and Springwood. New psychologists in these offices will be added as required. However, if you wish to apply for a position in any of our offices, your can do so by emailing your CV to info@assureprograms.com.au.
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