Assure Programs - About Us



	Employee Assistance Programs Organisational Development Services Clinical & Counselling Psychology

	info@assureprograms.com.au

Assure Programs - About our Company

Welcome to Assure Programs

Assure Programs is an Australian owned Psychological Consultancy Practice offering a suite of Business Psychology Services . We specialise in Organisational Development (OD) Services, Employee Assistance Programs (EAP), Conflict Management services and Critical Incident Management Services (CIMS). These services are delivered Australia wide via the Assure Programs National Provider Network.

Assure Programs National Head Office is located in Brisbane, Queensland with Local service delivery coordinated by our Director EAP Programs in each Australian state and New Zealand. A track record going back to 1991 in the provision of leading EAP’s and organisational consulting, has enabled our company to develop innovative and responsive systems that deliver best practice employee development support services to employees throughout Australia and New Zealand.

Assure Programs Organisational Development Services provides a number of specialised people management and development services with the ability to add value to an organisation’s existing people management and development services through the integration of business and psychology.

Quality Statement

Assure Programs is a quality endorsed company, registered to ISO 9001:2008. Please click here to refer to our full quality statement.

Assure Programs Psychologists and Consultants

All Assure Programs psychologists and consultants are registered psychologists or clinical social workers and eligible for full membership of the Australian Psychological Society or the Australian Association of Social Workers . They have been invited to join the Assure Programs team through their demonstrated experience in the provision of EAP counselling and consultancy services.

All Assure Programs psychologists and consultants recognise the complex interplay of organisational dynamics, morale, wellbeing and leadership in contemporary work environments. Assure Programs service delivery standards are consistent with the Employee Assistance Professional Association of Australia (EAPAA) Code of Ethics.

Assure Programs Clients

Assure Programs provides services to a diverse range of public and private sector organisations across Australia and New Zealand in varying industries including:

Banking & Finance
Insurance
Retail
Mining
Construction
Energy
Engineering
Manufacturing
Health
Travel & Tourism
Human Services
Education

What to expect from Assure Programs

A well-established State and National Network of registered Psychologists with expertise in industrial, organisational, clinical, counselling and rehabilitation fields
Psychologists hold tertiary qualifications in psychology and membership with the Australian Psychological Society (APS)
Assure Programs is a member of the Employee Assistance Professionals Association of Australia (Inc), the peak national body monitoring and maintaining professional standards in employee support services. All providers are either members or eligible for full membership of EAPAA
Comprehensive services covering all aspects of work performance, psychological factors affecting the workplace, occupational health and rehabilitation
Best practice counselling and critical incident interventions supervised by APS Specialist College certified clinical psychologists
A specialised organisational consulting service for coaching, mediation and related training
Manager Support Program - specialist clinical/organisational psychological advisory services for managers and supervisors on managing difficult situations and employees
1800 (free-call) telephone access, email and fax facilities
24-hour on-call emergency access for trauma and critical incident debriefing and crisis counselling
Computerised data collection, scheduled management reports and regular management liaison aimed at assisting client organisations to respond appropriately to issues identified

What sets Assure Programs apart?

At Assure Programs, People Matter

Assure Programs consistently delivers the best outcomes for individuals and employers, founded on our passion for business psychology, our professional principles and our underlying philosophy that people matter. As a national, Australian owned firm operated by psychologists, our competitive advantage lies with our commitment to delivering evidence-based programs and world-class business psychology solutions.

A Suite of Integrated Services

To ensure the best value and results for companies serious about organisational wellbeing, we focus on providing the highest standard of EAP and organisational development services. An Assure Programs EAP is comprised of a suite of integrated services which, when working together, enable organisations to achieve optimum take-up of services and experience the corresponding benefits in employee retention, morale, attendance and productivity.

Commitment to Ongoing Professional Development

Through our careful and thorough sourcing of highly qualified and experienced psychologists and our ongoing provision of professional development, we are able to deliver the most up to date and evidenced based clinical and counselling interventions. Our national network of psychologists is effectively coordinated and supported through our respective Director of Programs in each Australian State to ensure optimum local responsiveness and accountability. We maintain long-standing, productive relationships with our psychologists, which ensures the continuity of our high standards.

Proactively Identify Organisational Trends and ‘Hotspots’

Our experience in the delivery of business psychology services shows that the best results can be achieved when we partner closely with your organisation, to deliver business solutions directly linked to productivity, engagement and customer service. At Assure Programs, your Portfolio Manager and our state Directors of Programs will pro-actively engage with your organisation on any specific issues or trends that arise to ensure timely, targeted and effective action can be taken.

A Comprehensive and Holistic Approach

Assure Programs utilises the specialist expertise of our team of experienced Clinical and Organisational Psychologists to provide a genuinely integrated suite of business psychology services. Our Organisational Development (OD) consulting services build upon our best in class EAPs to ensure that your organisation receives a comprehensive and holistic approach to maximising your employee wellbeing and business performance.

Evidence indicates that combining appropriate, proactive services from our OD team (that focus on developing your staff, leaders, systems and culture) with an Assure Programs EAP provides an overall return on investment far in excess of that obtained from having an EAP in isolation.

Commitment to Quality and Continuous Improvement

Our promise of consistent, world-class services is backed up by our skilled administration and management teams. All our staff are involved in progressive development programs and we continue to invest in new processes and technology to ensure that your program is professionally managed and that support is always there when you need it.

Our Experience, Your Vision Delivered

Assure Programs has a varied customer base within the private and public sectors, Australia-wide, across all industries, from small businesses to large corporations. Our ability to identify and meet the specific needs of each of our organisational customers and their employees has earned Assure Programs a reputation as a provider of premium quality services. We are proud to say that as a company we have never lost a contract on the basis of service delivery issues. This is a key point of differentiation that we believe no other national provider can attest to! We would be glad to provide you with customer referees from within your industry who can confirm how Assure Programs employee and organisational support services have benefited them.

Here are some questions you might want to ask potential EAP providers when considering to who you will be entrusting the wellbeing of your organisation and employees:

What are the minimum qualifications and experience your psychologists require to deliver counselling and Critical Incident management?
What Professional Development does your organisation support for your psychologists?
How long have your psychologists been working with you?
Have you ever lost a contract as a result of dissatisfaction with your service?
Can I speak with some of your customers as referees?